When things go wrong in your business, are you guilty of always blaming your team? Blame is a common trait of humans and moreover humans under pressure!
Every time you deflect the blame, you kick the problem further down the road. You’ll come across it again sometime soon! Instead, get to grips with the mistake and take responsibility for it. Once you take responsibility, you own the problem, you can take action to ensure it never happens again.
When a team member makes a mistake the solution can usually be found in the answers to these four questions: What’s required to further define the expected solution? What are the missing tools? What resources are not immediately to hand? What are the missing ‘how-to’ steps?
Once you start writing down the answers to these questions, for all the different things you do in your business, you’ll find that mistakes become less frequent. You’ll also be creating the Encyclopaedia of your business!